Bring your business online and create your website at zero cost using Shop101 app in few clicks. If you are selling via WhatsApp, Facebook or Instagram, get a professional e-commerce platform to connect directly with your customers using Shop101. Manage orders, delivery, payments etc. from the App itself hassle-free.

Register yourself on Shop101 App, create your store and click photos of your products with description and price. Your phone number will be verified through an OTP (One-Time-Password) while entering the details during the store set-up. Voila, your website is ready to start selling with your own website link.

Every seller gets a unique website link like www.shop101.com/awesomestore. You can share the link on Whatsapp, Facebook etc. from the ‘Share store’. You should also add your link on your Instagram & Facebook bio, business cards, posters, boards etc. to publicise your website.

The website created on Shop101 gives a smooth buying experience to your customers. The more you will market your website, the more people will know about your website and products.

You can sell anything, provided it is not prohibited by law or is not in the Prohibited items listed here. We encourage selling of new items only.
However, Shop101 reserves the right to restrict access to any and every one without assigning any reason.

Shop101 is a marketplace for independent sellers and each shop is free to setup their own return & exchange policy. However, setting up customer friendly policies help in more sales and happy customers.

You can go to Store Settings and define your own return and shipping policy. This will be displayed upfront on your website.

1) Mobile - Upload photos of your products with price and description. Showcase different sizes, colors etc. using Variant feature.
2) Instagram - Get your images and description directly from your Instagram account, check here.
3) Computer - Add/edit your products from here.

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You can categorize your products for your customer to browse easily on your website.

You can manage each order from the app by yourself. Your customers will be informed automatically as per the updated status. To know more, click here.

Whenever, you take any action on the Order and change the status e.g. Approve Order, Mark as Shipped etc., customer gets automatic email and SMS on the registered details.

The responsibility of delivering the order rests with the seller.
Activation - Select 'Shop101 shipping partners' in the store setup.
Prices - See detailed pricing here. Check sample of price calculation here.
Shipping process - click here.
1) The invoice is generated by you and attached to the product package. Check sample of invoice template - PDF | DOC.
2) You don't need to pay anything to the pickup or delivery person. Shipping prices will be charged directly to your Shop101 account.
Packing - Packing Guidelines given by FedEx.
Weight - Weighing Guidelines given by FedEx.

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For any queries regarding the delivery of your product, contact below -
1) Delhivery issues - 01246719500 (clientqueries@delhivery.com).
2) FedEx issues - 1800 419 4343 (india@fedex.com).

You can choose multiple options:
1) Self-collection - No charges apply.
2) Online payments - 3% of the bill value as payment gateway charges.
3) Cash on delivery (COD) -
  a. Self-delivery - No charges.
  b. Via Shop101 shipping partners - here.

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For options 2 and 3(b), refer here for payment process.

For using online payment and Shop101 shipping services:
Activation - Upload Bank account details and proof in the App.
Payment Process -
1) Get your money every Tuesday directly in your bank account along with a detailed payment report.
2) Only the above applicable charges will be deducted.
3) For detailed payment process, click here.
4) Please note that Shop101 sends all payments in the name of ‘O1 India Private Limited’.

Activate - Select 'Self-collection' in the store setup.

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You can also add tracking id for each order. This will allow your customer to track the order easily.

It will not be possible to use your own payment gateway. We have integration with PayUMoney, refer here for payment process.

Share your product images with direct links using the 'Share Head' feature from the Store settings. To know in detail, click here.
Please note that this feature is currently available only in Android phones.

You should start with the following steps -
1) Promote products on your page : Upload products on Shop101 app and post product links on your Facebook wall or page directly from the app.
2) Set quick replies : Set instant replies for your customers enquiring on your Facebook page.
  Facebook Page > Settings > Messaging > Send Instant Replies...
Message Sample -
  Dear Customer, we will get back to you shortly. In the meantime, check out our website - https://www.shop101.com/AwesomeStore.

You should start with the following steps -
1) Add your website link to your Instagram Bio website section.
2) You can share your link directly whenever a buyer enquires on DM.

Add your customer's contacts from your phonebook in the Customer section of the app.

• The added contacts will be sent an instant SMS about your new website link.
• They will be reminded of your website via weekly SMS and Email, whenever you will add new products on your website.

Check orders and sales corresponding to each customer easily with one click in the Customer section of the app.

Check out your website followers in the Lists tab in Customer section of the app.